Conversational Customer Service Automation
Customer service inefficiencies due to digital accessibility and language barriers can be stressful and costly for the hospitality industry and its customers. We are here to help.
Automated Messaging
Use our intuitive No-Code builder and have an automated messaging system in minutes. With our AI-Powered Platform, customers get the responses they need in near real time.
Seamless Translation
Whether asking questions, ordering, booking or modifying a reservation, we make sure customers understand all intended communications in their preferred language.
No New Apps
Customers are reluctant to downloading and adapting to new apps for every brand interraction. We make sure to adapat to the customer. Whether through WhatApp or RCS.
Why now?
The use of message based communication has grown significantly over the past decade and is expected to grow even further, especially with the Gen-Z population. This opens up an opportunity to connect your business with customers without the need to constantly answer live phone calls. However, even manually responding to customers’ messages can be a major challenge. That’s where our AI based automation comes in, and helps you handle a majority of queries while you focus on delivering the best meals for your customers.
Capabilities
With our many features and capabilities, we make sure you can add customer service automation to your hospitality brand fast and intuitively. Let your customers ask questions, make orders, set reservations or any other communications, regardless of their language as we handle translations and more in the background.
Integrated automation builder, with visual workflows
AI Agent integration with your workflow
Audible translated speech for ease of understanding.
Interactive In-Message menus for customer convenience.
Starter
Essential automation for new ventures.
Pay yearly and save 10%
- Up to 20,000 messages/month (~ 200 customers)
- Menu automation (Digital menu)
- Reservation & FAQ responses
- Order capture via WhatsApp
- Dashboard with conversation stats
- Online Link Assistance (Google Maps, Website, QR Codes)
- Email support
Growth
Power up your small business.
Pay yearly and save 10%
- Everything in Starter
- Up to 50,000 messages/month (~ 500 customers)
- Smart order routing to staff when needed
- Customer profile recognition
- Reporting on missed opportunities
- Menu upsell suggestions
- Priority support
Pro
Scale faster with multi-channel intelligence.
Pay yearly and save 10%
- Everything in Growth
- Up to 100,000 messages/month (~ 1,000 customers)
- Full conversational ordering automation
- Customer profile & repeat order recognition
- Advanced reporting (sales recovered, peak hours)
- Menu upsell suggestions & modifiers
- 24/7 Priority support
- Analytics and reporting dashboards
Enterprise
Bespoke solutions for large chains.
Custom enterprise contracts available
- Everything in Pro
- Unlimited messaging
- Multi-channel automation (WhatsApp & RCS)
- Multi-location management
- Custom analytics and dashboards
- Advanced Marketing Automation
- Enterprise POS & CRM integrations
- Dedicated Account Manager
About Verbotic
Verbotic offers digital accessibility solutions for hospitality customer service, with an emphasis on multilingual message based communication, ensuring every client and customer can effectively interact in their preferred languages and through interactive menus and buttons, with voice based option, all through a familiar messaging platform like WhatsApp or RCS, the new and more capable version of SMS. Whether it’s booking a reservation, the customer requesting a change in the reservation or just inquiring on an order, we make sure every detail is clearly translated and securely communicated.